Current Int'l Shipping Countries: United Kingdom, France, Canada, & Mexico.

For international shipping, charges vary by the amount and distance, it will take 2 to 3 weeks for regular mail and 1 week for express mail depending of your county. ATTN: Please keep in mind when ordering our wigs, each wig is custom made per order specification. Manufacturing of your custom made wig typically takes 7-10 business days for colored wigs and 3-5 business days for processed natural black wigs.

Once your order is processed.

We find that we have very low return rates and we are proud of the high quality hair extensions that we offer. However, we understand that there may be a case in which you need to return your order and we are more than happy to accommodate specific return request on hair extensions that have not been opened, worn or tampered with!

We will accept returns for specific purchases on the Joi Beautē online store within 7 days from the package received date per the following conditions, including but not limited to:  

•  All tags must be attached and all original packaging must be included.   
•  Unworn, Undamaged, Unwashed, No scents or odors.

•  No rips or tears, No other signs of being worn/used/opened. 
•  No cut lace. 

We are not responsible for any stylist trying to custom color or dye your raw virgin hair outside of Joi Beautē. Because we understand that everyone is not a color specialist or a cosmetologist at coloring hair extensions, we take care of the hassle for you with our custom colored wigs in over 50+ color variations.

Although we keep a varitey of custom color units on hand, you have limitless options for customization by using the Wig Jenerator. JB's wig Jenerator allows you to create and purchase a wig by uploading a photo.

This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.

Note we will only accept returns on the basis of genuine concern or discrepancy (i.e. recieved the someone else's order, received incorrect order etc).

You must contact us first before returning your package by emailing support@joibeaute.com. All Joi BeautēExtensions must be shipped back unopened in it's original packaging and the packaging must not be defected in any way or a return will not be issued. Human hair extensions are considered a hygienic product. Therefore, we do not offer returns or exchanges if the Joi Beautēhair seal on the bundle or wig has been broken!According to Federal law, you cannot return human hair products that have been used. This includes removing the hair from the bundle and trying it on. We adhere to these strict policies with respect to hair returns, hygiene concerns, and Federal Law. Please return the item in the original and resalable condition as a necessary health precaution.

Note that perming, coloring, lifting, or otherwise processing the hair voids ALL EXCHANGE AND REPLACEMENT guarantees.

You must send the product back to us in order to process the refund. In order to process a refund, the unwanted product would need to be sent back at your expense. We suggest sending through a carrier that provides tracking information and delivery confirmation since we are not responsible for lost packages. Once your product has been received it will be examined thoroughly. If the product has been returned unused, in its original condition we will refunded or exchange the product for something of equal or greater value.