Soft Wave Low Lift Bob

U.S. Domestic (including Mexico & Canada):

Please allow 7-10 business days for shipping. Shipping fees are added during check out, you will receive a tracking confirmation number once your order has been shipped out so that you will be able to track your package on the carrier’s website.

International Shipping:

For international shipping, charges vary by the amount and distance, it will take 2 to 3 weeks for regular mail and 1 week for express mail depending of your county. ATTN: Please keep in mind when ordering our wigs, each wig is custom made per order specification. Manufacturing of your custom made wig typically takes 3-5 business days for natural black wigs and 4-6 business days for processed colored wigs.

All payments will be process through the PayPal system, which is a fast and secure way to process payments. We accept all major credit cards, payments must be paid in full during the checkout process.

We will accept returns for specific purchases on the  Joi Beautē online store within 7 days from the package received date per the following conditions, including but not limited to:
  
  •    All tags must be attached and all original packaging must be included.  
  •    Unworn, Undamaged, Unwashed, No scents or odors, No rips or tears, No other signs of being worn/used/opened.

  •     No cut lace. 
    
Refunds for online purchases, will be permitted for defective merchandise within 7 days from the package received date.*Any exchange request for defective merchandise after 7 calendar days will not be honored. We will not accept any merchandise which has been used or altered (brushed, combed, picked, cut, or processed) in any way.

We are not responsible for any stylist trying to custom color or dye your virgin hair outside of Joi Beautē, because we understand that everyone is not a colorist or a specialist at coloring hair extensions that's why we take care of the hassle for you with our custom colored wigs in over 50+ color variations.

How to initiate refund: 

You must contact us first before refunding your package at 678-250-4922 (press 0 for online orders) During Business Hours within the seven (7) day return period. All  Joi Beautē Extensions must be shipped back unopened in it's original packaging and the packaging must not be defected in any way or a return will not be issued. Human hair extensions are considered a hygienic product. Therefore, we do not offer returns or exchanges if the  Joi Beautē hair seal on the bundle or wig has been broken!

According to Federal law, you cannot return human hair products that have been used. This includes removing the hair from the bundle and trying it on. We adhere to these strict policies with respect to hair returns, hygiene concerns, and Federal Law. Please return the item in the original and resalable condition as a necessary health precaution. Note that perming, coloring, lifting, or otherwise processing the hair voids ALL EXCHANGE AND REPLACEMENT guarantees.

You must send the product back to us in order to process the refund. In order to process a refund, the unwanted product would need to be sent back at your expense. We suggest sending through a carrier that provides tracking information and delivery confirmation since we are not responsible for lost packages. Once your product has been received it will be examined thoroughly. If the product has been returned unused, in its original condition we will refunded or exchange the product for something of equal or greater value.